Student Account Payment/Financial Planning Policy
|Policy Name: Student Account Payment/Financial Planning Policy
Policy Category: Administrative
Policy Approved By: The highest level of authority required for the policy to be enacted. President
Effective Date: October 2021
Responsible Division Head or VP: Vice President for Finance and Strategic Partnerships
Responsible Department: Student Accounts
Responsible AVP or Director: Director of Student Accounts
Original Policy Date: September 28, 2021
Last Known Revision Date: N/A
Current Policy Effective Date: October 2021
Recommended Policy Review Date: Annually
Policy Applies To: Students
Additional Authority/References: N/A
This document establishes guidance to the college’s students and their families in regards to understanding the financial obligations as it relates to enrollment in an academic semester. It is also the college’s obligation to ensure that all students of academic promise are successful in pursuing and achieving the completion of their chosen degree(s). In conjunction, the Student Accounts Office will proactively engage with the student body to provide a complete understanding of the student’s financial responsibility, and in partnership with the Financial Aid Office, provide access to all available financial tools to address those responsibilities prior to the establishment of a payment plan or other payment options.
The Student Accounts Office will assist any and all students in creating a Financial Plan to meet their payment deadlines and other financial obligations as it relates to the College. In providing this financial fluency, the College will, in part, support the student in completing their degree requirements in a timely fashion and avoid, where possible, excessive debt at the end of their academic career.
Historically the College only had a minimally stated position with regards to its payment policy as outlined on the Student Accounts web pages and, therefore, needed to enhance and clearly state the policy to ensure that all students and other staff and faculty were fully aware of the student’s financial expectations as it relates to enrollment in an academic semester at the College.
Students are billed for tuition and fees in advance of each semester and are notified via an electronic billing statement through the College’s billing and payment center, LionPay. The billing statement states the semester payment due date and the Personal Balance noted as “Total Payment Due” following the application of financial aid, as applicable. The College will assist the student in development of a Financial Plan to settle any balance that is their personal obligation. The development of this plan will include all of the following:
- Provide financial fluency counseling (understanding the students’ financial responsibilities
and those of the College as they pertain to the student)
- Seek where possible additional financial aid
- Guidance on student loan options
- Development of a mutually acceptable payment plan
Students that have a missing Financial Plan by the initial semester payment due date will be contacted with the assistance of the Athletic Department, Residential Life Office, Student Success coaches or directly by the Student Accounts Office to schedule a meeting to develop a Financial Plan for the academic year. Additionally, account balances that continue to remain unsettled after the initial thirty days of the semester due date or after the second billing cycle and cannot be identified with a confirmed Financial Plan may be subject to a late payment fee of 1 ½% of the unsettled account balance.
Students that continue to have a missing Financial Plan after the initial thirty days of the semester or after the second billing cycle and/or are missing required financial aid Verification paperwork, will be notified via email (or other communication avenues, as possible) of a Registration Stop on their account that will delay registration in an upcoming semester. Students will be requested to meet with the Student Accounts Office to develop a Financial Plan for any Personal Balance owed to the College.
A Registration Stop, if placed on a student’s account, will be removed following confirmation of either of these two actions.
- The account balance is settled
- A Financial Plan that is agreed to and acted upon to settle the balance
Student accounts that have not been settled or have a confirmed plan in place for the account balance by the end of the semester will continue to be delayed for the following:
- registration for a future semester
- receipt of their official transcript and/or diploma
- participation in commencement exercises
Students will also be delayed from registering for classes if they have not met their financial responsibilities from a prior semester. Should there be extenuating circumstances to the unpaid account balance such as life changing event, an exception may be granted to allow the student to register.
After the semester payment due date:
- Determine those students who have a missing Financial Plan for their semester balance
- Engage the assistance of the athletic and residential life offices and first year coaches to contact the student to contact the Student Accounts Office; only names will be provided to these offices to ensure privacy is maintained.
30 days following the start of each semester:
- Determine an allowable balance (typically $500+/- balance) to remain unsettled.
- Place Registration Stops on affected accounts. This is a proactive measure to bring attention to the unsettled account balance for those students who are unaware of the payment options, struggling with their finances that may need to apply for additional financial aid assistance, alerting a parent who has not been established an authorized payer or simply delaying payment for an unknown reason.
- Issue email notice as well as other methods of communication as deemed appropriate to affected students to consult with Student Accounts Office.
- Suspend Ancillary Charging Privileges at college bookstore. **
- Suspend Ancillary Charging Privileges for snack bar purchases. (These purchases are over and beyond a student’s meal plan and bonus dollar allotment. Access to the designated meal plan and bonus dollars are NOT affected by this suspension) **
- Delay approval for travel, clubs or sports during interim and summer terms. ***
**These are proactive measures to bring attention to the unsettled account balance and to ensure that a student is not adding any additional debt to their account that may cause further hardship.
***In most cases approval is granted for participation in these programs but an understanding of the Financial Plan is needed for the affected student.
These Registration Stops are removed when one or a combination of the following actions are established:
- Cash, check, credit card payment
- Approved Plus or private loan disbursement to the account
- Notification of outside scholarship per the organization’s letter/email
- Financial aid credits disbursed to the account
- Enrollment in college payment plan
- Exemptions as deemed as reasonable and appropriate