Frequently Asked Questions

Internet Access / Wireless

1)       How do I get Internet access in my room?

2)       What if I’m not sure if my computer has a wireless card?

3)       Where on campus is there wireless internet (Wi-Fi) service?

4)       Why do I see multiple wireless networks (SSIDs), and which one should I connect to?

5)       Which username & password do I use to access the network, and how do I get them?

6)       Why do we need to have a system like OnGuard?

7)       I do not have an anti-virus program, or my subscription has expired; what do I do?

8)       What about my Xbox/Wii/PlayStation/TTY Telephone?

9)       Is it recommended that I hookup my wireless printer to the wireless network?

Phone Services

10)       Does the College provide land-line telephone service in my room?

11)       Is there a campus emergency text message service?

What should I buy or bring?

12)       What software does Albright recommend or require?

13)       Can I buy a computer, printer, cellular phone, or software from the College?

14)       Can I borrow or use media equipment from the College?

15)       Do I need a wireless adapter to connect my device to the network?

Computer Labs & Printing

16)       Are there computers available if mine is not working?

17)       Is there a place where I can print my assignments, and does it cost anything?

18)       Where can I photocopy on campus and does it cost anything?

Network File Storage

19)       How do I access my Albright personal share (Z:) drive?

20)       How do I connect to network resources from off campus using the Virtual Private Network?

Windows 10

21)       I’m new to Windows 10, what do I need to know?

22)       How do I connect my One Drive account in Windows 10?

23)       How do I organize my Start Menu in Windows 10?


 

Internet Access / Wireless

1)  How do I get Internet access in my room?

Wireless internet is broadcast across campus and is available in all dorm rooms. Your computer or other device will need a wireless (or “Wi-Fi”) card which supports the 802.11 g or n standards. For more information about our wireless network, please visit Albright Wireless and sign in with your Lion Link credentials.

2)  What if I’m not sure if my computer has a wireless card?

All models of consumer laptops and smart phones should have a compatible wireless card pre-installed. Desktop computers may not come with a network card installed, and you can check under “Control Panel > Device Manager” on a Windows PC and “System Preferences > Network > Wi-Fi” on a Mac to learn more about your currently installed wireless card.  If you have another device, please refer to the manufacturer’s documentation for more information about its wireless capabilities.

Wireless cards and adapters for desktop computers and game consoles are relatively inexpensive and available if your computer or other device does not have one already installed. In order to best manage our network resources, we have made wireless internet available across the campus, and we strongly encourage you to take advantage of this method of connecting to our network.

3)  Where on campus is there wireless internet (Wi-Fi) service?

In addition to residence halls, all academic buildings (including classrooms, labs, and lounge areas), the Campus Center, the Dining Hall, the Schumo Center for Fitness and Well-Being, and the Library and its outside seating area are all wireless internet zones.

4)  Why do I see multiple wireless networks (SSIDs), and which one should I connect to?

There are multiple wireless networks to serve different parts of our community for specific purposes.  Below is a brief description of each wireless network and its uses.

The “Albright” SSID is the College’s primary wireless system.  Use this to connect to Albright College’s network and to the Internet with a laptop, iPad, smart phone, and any other wireless device that supports WPA Enterprise.  Once you have selected and signed into the “Albright” network with your LionLink account, you will have full access to the network and the Internet.

The “Albright-PSK” SSID is available for wireless devices that do not support WPA Enterprise.  To connect your device to the Albright-PSK network, you will need to get the pre-shared key available on the Albright Wireless Sharepoint.

The “Albright-Guest” SSID is available for use by guests of the College (vendors, guest lecturers, alumni, etc…) who come to campus for a short time.  In general, students should not need to access the “Albright-Guest” wireless network.  One exception is during the first few days of each academic year.  If incoming students cannot get immediately connected to the “Albright” SSID for some reason, they can request Client Services provide them a guest account to access the Internet until they successfully connect with their LionLink account.

For details about connecting to the Albright network, please go to the Albright Wireless Sharepoint and log in with your Lion Link credentials.

5)  Which username & password do I use to access the network, and how do I get them?

Albright: Use your Lion Link credentials to access this network. If you do not remember your username and password, please contact Client Services at 610-921-7676 or via e-mail clientservices@albright.edu.

Albright-PSK: Please log in to the Albright Wireless Sharepoint for the password to this network and instructions to register on ClearPass.

Albright-Guest: Client Services will generate a password for you to access this account. Please contact the party or department who is hosting you on campus and ask them to request guest credentials for you.

6)  Why do we need to have a system like OnGuard?

To ensure everyone’s computer has anti-virus software and that the College remains in good standing with our Internet Service Provider and the rest of the Internet community, it is necessary to ask all users to protect their computers with up-to-date anti-virus programs.  OnGuard is the tool Albright has selected to minimize the risk of campus-wide virus outbreaks.

7)  I do not have an anti-virus program, or my subscription has expired; what do I do?

If you are happy with your anti-virus program but the subscription has expired, please contact your anti-virus vendor and renew your subscription.

Alternately, there are several anti-virus program vendors (AVG Free, Avast, etc.) that offer a free version of their product for home and personal use.  You can choose to download and install one of these products to get protection for your computer. Check out some free anti-virus options here.

8)  What about my Xbox/Wii/PlayStation/TTY Telephone?

Most modern game consoles either have a built in wireless adapter or can accept a wireless adapter, usually through a USB connection. However, certain adapters may be specific to a console, while others may be able to use any USB wireless adapter.  To find this information about your own console, check the user’s manual.

Our network resources are directed towards provided a robust wireless network, and resources for a wired network are limited. If your device can handle a wireless adapter, we encourage you to purchase one. If you have a game console or other device (like a TTY telephone) that does not support any sort of Wi-Fi adapter, you can submit a Wired Port Activation Form to request that one wired port be activated in your room. As this request is specific to the Ethernet port(s) designated in your request, you will need to contact us again if you change rooms.

All approved Port Activations will be completed Wednesday each week. All requests must be received by the end of the day on Tuesday to be considered that week. We will review your request to and notify you when your port has been activated or if your request has been denied. Wired port availability is limited, and once this availability is exhausted no more ports will be activated in that building. Please note that no ports will be activated in Rockland Plaza.

9)  Is it recommended that I connect my wireless printer to the wireless network?

No.  While it is possible to connect a wireless printer to the wireless network, IT Services recommends that you continue to connect directly to your printer using a USB cable.  If you connect your printer to the wireless network, anyone (and everyone) in the residence halls could gain access to your printer.

We are currently testing a feature in our ClearPass software to enable AirGroups, which will allow you to control access to your network printer. Once this feature is ready for deployment, notifications will be sent to the campus with instructions to use ClearPass for printer access.

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Phone Services

10)  Does the College provide land-line telephone service in my room?

As of January 1, 2014 Albright College no longer provides land-line telephone service in residence halls.

11)  Is there a campus emergency text message service?

Yes, Albright uses e2Campus, a leading text and e-mail messaging service.  Any student or parent may register a cellular phone and/or e-mail address by visiting this link and creating an account.  Please note that while the e2Campus system is not used for everyday announcements, standard text messaging rates do apply to any emergency notifications sent through this service.

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What should I buy or bring?

12)  What software does Albright recommend or require?

Microsoft Office 2010 or (2008 for Mac OS) is the standard productivity or document suite on all College computers and is widely used by faculty.  Your professors will inform you of any additional software that they would like you to use, which will likely come bundled with your textbook for their class, or will be available in one of the campus computer labs.

13)  Can I buy a computer, software, or any other equipment from the College?

No, but many retailers will offer student discounts with proof of enrollment at an accredited institution.  They may ask you to fax or e-mail a copy of your acceptance letter or current class schedule in order to claim this benefit.  Dell University and Journey Education are two such retailers that offer student discounts on computer hardware (Dell) and many brands of popular software (Journey Education).

14)    Can I borrow or use media equipment from the College?

Yes, the Media Services provides equipment for students to borrow. Equipment available from the Media Services includes digital cameras, digital voice recorders, and camcorders and more. Information in greater detail and a complete list of inventory can be found here.

15)    Do I need a wireless adapter to connect my device to the network?

All models of consumer laptops should have a compatible wireless card pre-installed.  Wireless cards and adapters for desktop computers and game consoles are relatively inexpensive and available if your computer or other device does not have one already installed. In order to take advantage of our wireless network, please purchase a wireless card for your device.


Computer Labs & Printing

16)  Are there computers available if mine is not working?

Yes, Albright maintains many on-campus computer labs for student use. Click here for details.

17)  Is there a place where I can print my assignments, and does it cost anything?

Albright’s computer labs typically have one or more black-and-white laser printers accessible from the computers in the lab.  There is presently no fee for student printing from lab computers.

18)  Where can I photocopy on campus and does it cost anything?

There are photocopiers in the Library and Campus Center that either accepts change or Declining Balance (DBA) funds from your Student ID card.

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Network File Storage

19)  How do I access my Albright personal storage (Z:) drive?

You can access your Albright personal storage drive by mapping the drive to your laptop or personal desktop.  Mapping the drive will allow you to access your stored data and information directly from the Albright network. However, you must be connected to the network to access your personal storage drive in this manner.

To map your personal storage drive, please see here for instructions.

20)  How do I connect to network resources from off campus using the Virtual Private Network?

Faculty and staff can connect to network resources using the Virtual Private Network.  The Virtual Private Network does not require access to the Albright network for you to access your data and information.  To set up access to the Virtual Private Network, please click here if you are using Windows and here if you are using a Mac.

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Windows 10

21)  I’m new to Windows 10, what do I need to know?

IT Services has put together a brief handout that covers some of the new features you might encounter if you are upgrading from Windows 7. Please take a look at our handout. If you have further questions, you can access the Microsoft article for what’s new in Windows 10.

We also recommend taking a look at the courses available on Hoonuit Online Training.

22)  How do I connect my One Drive account in Windows 10?

Open the File Explorer by clicking the Windows Key + E or clicking the File Explorer icon on your taskbar. In the left hand column, click on the One Drive folder. You should be prompted to register your account by logging in using your Albright email address and password like you would use to access Office 365 online. Your files should begin to synchronize to your hard drive. For additional help, Microsoft provides more detailed steps here.

23)  How do I organize my Start Menu in Windows 10?

You can drag applications from the Most Used Apps or All Apps lists to the right side of the Start Menu. You can also right-click a specific application and select “Pin to Start Menu.” Once you’ve pinned your tiles, you can drag and group them. You are able to access a text box above the groupings that allows you to rename the groups. You can also right-click individual tiles to resize them or disable the “Live Tile” functionality that may allow for content to change on the face of the tile such as current news and information. For more details and a brief video walk through take a look at Microsoft’s article.

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