Services

Equipment and Classroom Technology Training

Media Services offers one-on-one and small group training on Albright’s classroom technology. We also provide instruction on equipment in our loaner inventory. To request an appointment for training, contact the Client Services line at (610) 921-7676 or email clientservices@albright.edu with your request. Please provide us your specific training needs. We will research classroom and technology availability and arrange for a time to meet with you.

Media Services Audio Visual Equipment Set-up Services

Media Services provides equipment set-ups for classroom instruction during regularly scheduled class hours. There are many times in the year when Media Services loaner equipment is in high demand. If you are planning a class or event that needs equipment from the loaner inventory, it is best that you make a reservation well in advance (several weeks) of the event. To properly process your request, we ask that you submit your equipment reservation by emailing Client Services at clientservices@albright.edu no fewer than 3 days in advance of your event. If you are requesting equipment in fewer than 3 days, please call Client Services (610) 921-7676.

If your event location or time occurs outside of a classroom or regular class hours, please contact the Facilities department for support. Albright’s Facilities Department provides the Events Setup Request Form for your non-class related request. Please call or contact us if you have any questions about whom to request support from for your event. We will be happy to help guide you through the process.

Media Services Loaner Inventory

Media Services maintains an inventory of audio/visual tools, digital cameras, camcorders, tripods, projectors, laptops and other items. If you are looking to borrow equipment from our inventory, please submit your equipment reservation by emailing Client Services at clientservices@albright.edu no fewer than 3 days in advance of your event. If you are requesting equipment in fewer than 3 days please call Client Services (610) 921-7676.

Client Services is a professional team of technicians available to assist you with Albright technology. They can assist with matters ranging from resetting your password to troubleshooting a projector in the classroom. For more information about Client Services including hours, contact information, and what to expect when working with this team, please click here.

Albright employees who will require a computer to perform their duties at Albright will be issued a computer by the college. Departments will have upgraded models deployed on a four-year cycle. A member of Client Services will contact your department when it is time to coordinate the upgrade.

FortiClient

Forticlient is Albright College’s anti-virus and VPN program. It is installed on all faculty and staff computers running a Windows Operating System. It automatically monitors your computer to detect and quarantine viruses. You can also use the VPN through Forticlient to access college resources like your shared drives from off campus. On your Albright-issued computer, the VPN will already be configured, and will only need your username and password to connect.

To set it up on a personal computer running Windows, follow the instructions found here.

To set it up on a personal computer running Mac OS, follow the instructions found here.

Albright IT Services strives to provide a positive wireless experience across campus. Staff, faculty, and students have access to Albright networks to make use of their wireless devices. Click here to see details about our wireless networks with connection instructions.