Albright Faculty and Staff may be granted access to applications through our Citrix environmental for virtual deployment of applications. This environment will be accessed using an Albright issued computer.
Troubleshooting steps if you do not see any printers
Check the printers you have installed
Do you have multiple printers that have errors?
Look for “NET-PRINT” printers (your Albright printers should be connected with “NET-PRINT-SAFEQ”)
Attempt to uninstall printers with errors – particularly those with the “NET-PRINT” reference
If you remove printers, try logging out of Citrix and logging back in.
Try to open the “Find Printer” process in Citrix
Open an application in Print
Attempt to print something to open the Print Dialogue Box
Click “Find Printer”
Find your printer in the list and attempt to add it
This will fail, but may trigger your other printers to be auto-mapped.
Troubleshooting steps if you see printers but cannot print
Take note of your printer number (Hxxxxx) and printer make and model
Confirm that it prints in other non-Citrix applications
Confirm that it does not print in other Citrix applications
Make sure to note that your printer maps in Citrix but doesn’t print.
Notify them of the printer number, make, and model.
Ask Client Services to review the drivers on the machine to see if that is the issue.
If you experience other issues printing in Citrix applications, please reach out to Client Services at clientservices@albright.edu or (610) 921-7676 to open a support ticket.
