Many Albright employees are issued an extension where they can be reached using the Cisco network phones. These extensions are configured to a particular phone that can travel with you if you ever change offices.
Client Services is a professional team of technicians available to assist you with Albright technology. They can assist with matters ranging from resetting your password to troubleshooting a projector in the classroom. For more information about Client Services including hours, contact information, and what to expect when working with this team, please click here.
Equipment and Classroom Technology Training
Media Services offers one-on-one and small group training on Albright’s classroom technology. We also provide instruction on equipment in our loaning inventory. To request an appointment for training, contact the Client Services line at (610) 921-7676 or email firstname.lastname@example.org with your request. Please provide us your specific training needs. We will research classroom and technology availability and arrange for a time to meet with you.
Media Services Audio Visual Equipment Set-up Services
Media Services provides equipment set-ups for classroom instruction during regularly scheduled class hours. There are many times in the year when Media Services loaner equipment is in high demand. If you are planning a class or event that needs equipment from the loaner inventory, it is best that you make a reservation well in advance (several weeks) of the event. To properly process your request we ask that you submit your equipment reservation by emailing Client Services at email@example.com no fewer than 3 days in advance of your event. If you are requesting equipment in fewer than 3 days please call Client Services (610) 921-7676.
If your event location or time occurs outside of a classroom or regular class hours, please contact the Facilities department for support. Albright’s Facilities Department provides the Events Setup Request Form for your non class related request. Please call or contact us if you have any questions about who to request support from for you event. We will be happy to help guide you through the process.
Media Services Loaner Inventory
Media Services maintains an inventory of audio/visual tools, digital cameras, camcorders, tripods, projectors, laptops and other items. If you are looking to borrow equipment from our inventory, please submit your equipment reservation by emailing Client Services at firstname.lastname@example.org no fewer than 3 days in advance of your event. If you are requesting equipment in fewer than 3 days please call Client Services (610) 921-7676.
Classroom Technology and Computer Labs
Most classrooms at Albright College are equipped with technology to enhance instruction. DSI identifies classrooms by “tiers” to classify what types of technology will be installed in a classroom.
DSI also maintains computer labs in multiple academic buildings on Albright’s Reading, PA campus for use by students, faculty, and staff.
For more details about our classroom technology and computer labs, please visit our Classroom Technology Inventory.
Client Services maintains a schedule for the computer labs in the Center for Computing and Mathematics (CCM). Requests to schedule your class to meet for a semester in a computer lab should be directed to the Registrar’s Office. If you wish to schedule the use of a lab for an individual session please submit a request using the Campus Event Manger site.
Full time faculty are provided with an Albright issues laptop when they begin at Albright. These computers are replaced on a four-year cycle with an upgraded model. You will be contacted by a representative from Client Services when it is time for your computer to be replaced and the steps you will need to take.
Model information is based on the latest information available to DSI. This information is subject to change at any time.
Forticlient is Albright College’s anti-virus and VPN program. It is installed on all faculty and staff computers running a Windows Operating System. It automatically monitors your computer to detect and quarantine viruses. You can also use the VPN through Forticlient to access college resources like your shared drives from off campus. On your Albright-issued computer the VPN will already be configured, and will only need your username and password to connect.
To set it up on a personal computer running Windows, follow the instructions found here.
To set it up on a personal computer running Mac OS, follow the instructions found here.