About DSI

 

Mission

The Division of Digital Strategy and Infrastructure is committed to continual improvements and enhancements to:
  • Albright’s technology infrastructure and learning focused technologies
  • Information security and data stewardship
  • Technology training and support services
  • Albright’s administrative information systems and data reporting/analytics capabilities in support of management decision making and assessment
  • Albright’s operational efficiency through effective use of information technologies

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Jason Hoerr
Acting V.P. of Digital Strategy and Infrastructure & Acting CIO
610-921-7221
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Stephen Benvenuto
Client Services Specialist
610-929-6737
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Ryan Davis
Senior InfrastructureArchitect
610-929-6721
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Andrew Dell
Business and Information Analyst
610-929-6736
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Gary Higgins
Client Services Specialist
610-929-6603
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Dorothy Hoerr
Instructional Designer
610-921-7239
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Tim Kiester
Client Services Specialist
610-929-6746
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Michele Mislevy
Director of Digital Learning and Innovation
610-921-7542
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Derek M. Picone
Infrastructure Data Analyst
610-929-6611
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Michael Pilat
Lead Client Services Specialist
610-929-6506
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Ebony Richardson
Infrastructure Architect
610-921-7223
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Karen Rodgers
Instructional Designer
610-921-7222
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Leonette Stocker
Business and Data Analyst
610-921-7507
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Lorraine Wentzel
Operations Supervisor
610-921-7229

Client Services

Building – Center for Computing and Mathematics (CCM)

Room 100E The CCM building is #28 on Albright’s online campus map.

Phone: (610) 921-7676
Email:clientservices@albright.edu
STAT Line: (610) 921-7828 (For technology issues during class)

Semester Client Services Hours:
Monday – Thursday: 7:45am – 7pm
Friday: 7:45am – 4:30pm
Saturday – Sunday: Closed

Semester Lab Hours:
Monday – Thursday: 7:45am – Midnight
Friday: 7:45am – 4:30pm
Saturday: 10am – 6pm
Sunday: Noon – Midnight

Digital Strategy and Infrastructure (DSI) at Albright provides information, infrastructure, technology resources and services in layers that are both apparent and transparent to the end user with the goal of serving the business/academic needs of all our constituents.

Request Assistance

You can request help by:

Walk-in We are located on the first floor of the CCM (Computing and Math building) in room 100 E. You can walk-in during the hours listed above to seek technology assistance.

Call us at (610) 921-7676 During the hours listed above, you can speak to a service technician who will try to resolve your issue immediately. If the issue is not something they can resolve over the phone, the concern will be recorded in our ticket system and you will hear back from a Client Services Technician within 24 hours. You can also leave a voicemail message and if is outside of the regular business hours, your request will be processed the next business day.

By Email at clientservices@albright.edu Send us an email anytime of the day or night. Messages received during regular business will generally be answered the same day. Messages received after hours will be answered the next business day.

Online by submitting a ticket in Track-It You can use our online self-service site to request help.

What to Expect?

All your requests are important to us. We enter your requests into our ticket tracking system. To make sure that we provide you timely and effective support, we will ask for the following information:

  1. Location
  2. Phone Number
  3. Email Address
  4. Details on the problem you are experiencing

You will be assigned a ticket number and will receive an email confirmation. The email will also contain your ticket number. DSI staff will track your ticket and attempt to resolve your issue within 24 business hours. If they need additional information, they may reach out to you and that may extend the timeline for resolving your issue. Please be sure to respond to them in a timely manner. Once your ticket is closed, you will be notified by email. Please let us know if you have any follow up questions or problems. If you do not hear back from a DSI staff within 24 business hours of first reporting an issue, please let us know at clientservices@albright.edu

Track your ticket

You can track your ticket in Track-It.