Building – Center for Computing and Mathematics (CCM)
Room 100E The CCM building is #28 on Albright’s online campus map.
Phone: (610) 921-7676
STAT Line: (610) 921-7828 (For technology issues during class)
Semester Client Services Hours:
Monday – Thursday: 7:45am – 4:30pm (available by phone and email until 7pm)
Friday: 7:45am – 4:30pm
Saturday – Sunday: Closed
Semester Lab Hours:
Monday – Thursday: 9am – 9pm
Friday: 12pm – 4:30pm
Sunday: 4pm – 8pm
Digital Strategy and Infrastructure (DSI) at Albright provides information, infrastructure, technology resources and services in layers that are both apparent and transparent to the end user with the goal of serving the business/academic needs of all our constituents.
You can request help by:
Walk-in We are located on the first floor of the CCM (Computing and Math building) in room 100 E. You can walk-in during the hours listed above to seek technology assistance.
Call us at (610) 921-7676 During the hours listed above, you can speak to a service technician who will try to resolve your issue immediately. If the issue is not something they can resolve over the phone, the concern will be recorded in our ticket system and you will hear back from a Client Services Technician within 24 hours. You can also leave a voicemail message and if is outside of the regular business hours, your request will be processed the next business day.
By Email at email@example.com Send us an email anytime of the day or night. Messages received during regular business will generally be answered the same day. Messages received after hours will be answered the next business day.
Online by submitting a ticket in Track-It You can use our online self-service site to request help.
All your requests are important to us. We enter your requests into our ticket tracking system. To make sure that we provide you timely and effective support, we will ask for the following information:
You will be assigned a ticket number and will receive an email confirmation. The email will also contain your ticket number. DSI staff will track your ticket and attempt to resolve your issue within 24 business hours. If they need additional information, they may reach out to you and that may extend the timeline for resolving your issue. Please be sure to respond to them in a timely manner. Once your ticket is closed, you will be notified by email. Please let us know if you have any follow up questions or problems. If you do not hear back from a DSI staff within 24 business hours of first reporting an issue, please let us know at firstname.lastname@example.org
You can track your ticket in Track-It.