About DSI – Albright College

About DSI



The Division of Digital Strategy and Infrastructure is committed to continual improvements and enhancements to:
  • Albright’s technology infrastructure and learning focused technologies
  • Information security and data stewardship
  • Technology training and support services
  • Albright’s administrative information systems and data reporting/analytics capabilities in support of management decision making and assessment
  • Albright’s operational efficiency through effective use of information technologies

Photo of Jason
Jason Hoerr
V.P. of Digital Strategy and Infrastructure & CIO
Tam Do
Library Computer/Technical Support Specialist
(610) 921-7234
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Brandon deFernelmont
Infrastructure Architect
Gary Higgins
Infrastructure Architect
Tim Kiester
Client Services Manager
Chris Leininger
Client Services Specialist
(610) 929-6603
Tim Palmer
Client Services Specialist
Derek Picone
Manager of Business Processes & Development
Mark Pitely
Juliet Scott
Client Services Specialist
Maria Vonau
Business Analyst

Client Services

Building – Center for Computing and Mathematics (CCM)

Room 100E The CCM building is #28 on Albright’s online campus map.

Phone: (610) 921-7676
Email: clientservices@albright.edu
STAT Line: (610) 921-7828 (For technology issues during class)

Semester Client Services Hours:
Monday – Thursday: 7:45am – 4:30pm (available by phone and email until 7pm)
Friday: 7:45am – 4:30pm
Saturday – Sunday: Closed

Semester Lab Hours:
Monday – Thursday: 9am – 9pm
Friday: 12pm – 4:30pm
Saturday: Closed
Sunday: 4pm – 8pm

Digital Strategy and Infrastructure (DSI) at Albright provides information, infrastructure, technology resources and services in layers that are both apparent and transparent to the end user with the goal of serving the business/academic needs of all our constituents.

Request Assistance

You can request help by:

Walk-in We are located on the first floor of the CCM (Computing and Math building) in room 100 E. You can walk-in during the hours listed above to seek technology assistance.

Call us at (610) 921-7676 During the hours listed above, you can speak to a service technician who will try to resolve your issue immediately. If the issue is not something they can resolve over the phone, the concern will be recorded in our ticket system and you will hear back from a Client Services Technician within 24 hours. You can also leave a voicemail message and if is outside of the regular business hours, your request will be processed the next business day.

By Email at clientservices@albright.edu Send us an email anytime of the day or night. Messages received during regular business will generally be answered the same day. Messages received after hours will be answered the next business day.

Or you can login to our TOPdesk system which will have all your information here:
Login in to Request Service


What to Expect?

All your requests are important to us. We enter your requests into our ticket tracking system. To make sure that we provide you timely and effective support, we will ask for the following information:

  1. Location
  2. Phone Number
  3. Email Address
  4. Details on the problem you are experiencing

You will be assigned a ticket number and will receive an email confirmation. The email will also contain your ticket number. DSI staff will track your ticket and attempt to resolve your issue within 24 business hours. If they need additional information, they may reach out to you and that may extend the timeline for resolving your issue. Please be sure to respond to them in a timely manner. Once your ticket is closed, you will be notified by email. Please let us know if you have any follow up questions or problems. If you do not hear back from a DSI staff within 24 business hours of first reporting an issue, please let us know at clientservices@albright.edu