Policy Statement

The Library will endeavor to clearly articulate all charges and which refunds can be made after a charge is incurred.

Refund Guidelines

1. All billing that has not been referred to the College Business Office or a third party collection agency can be canceled and the money returned to the patron upon agreement of the Head of Public Services or the Library Director.
   
2. All billing that has been referred to the College Business Office or a third party collection agency will be returned dependent upon the rules and regulations of that office.
   
3. All money collected that has been used to purchase replacement materials will not be refunded.
   
4. All money expended that involve the college DBA account system will be subject to Student Accounts policies for refunds. Patrons should contact the Circulation Desk for a credit slip that can be sent or taken to the Student Accounts office.
5. All cash refunds involved in library printing or copying will follow the Public Printing Refund Policy guidelines.
   

Area Guidelines

• Public Printing Refund Guidelines. The library provides limited refunds for printing/copying.
  • The Library will issue reprints or DBA credit slips under the following circumstances: paper jam, low toner, gobbledygook (nonsense) printing, excessive toner smudges, or in short, any equipment or system error.
  • The library will not not issue credit for more than 1 copy for anything that involves patron error, e.g., placed copy on glass plate incorrectly, requested an incorrect number of copies, selected the wrong paper size or reduction/enlargement size, etc.
• Circulation Refund Guidelines. The library provides limited cash refunds for the return of library materials. No refunds will be made for any item that has been replaced.
  • The library will return in full all money collected for any documented library error in billing within 90 days of issuance of the bill.
  • The library will return all but $10 for any library book or media material that has been billed as lost and is returned in good condition within the current academic year. The $10 amount will cover the overdue fines that have accumulated.
  • The library will return all but the amount specified in the "we stop the fines at" column of the equipment chart for any equipment that has been billed as lost and is returned in good condition within the current academic year. The amount collected will cover the overdue fines that have accumulated.
  • The determination for refunds for all returned materials billed by the College Business Office in a previous academic year are at the discretion of that office.
  • The Library, with the approval of the Collection Development Librarian, may accept a replacement copy and a $20 handling fee for any materials lost or damaged. This approval must be granted before the purchase of the replacement item.
• Interlibrary Loan Refund Guidelines. Any refunds for items lost or damaged that were borrowed through Interlibrary Loan are at the discretion of the loaning library.
• Vending Machines Refund Guidelines. All snack machine refunds must be requested from Food Services (610-921-7606).

  Appendices

  • Equipment max fine chart