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Student Reference & Problem Guide
Having trouble finding an answer to your question?
Contact an Albright ombudsman:
Samantha Wesner swesner@alb.edu x7532
Paul Clark pclark@alb.edu x7708
Table of Contents
Except for emergency situations (noted in red), all contacts apply to
regular business hours: 8:00 a.m.- 5:00 p.m., Monday - Friday.
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Problem Solvers on Campus
Go only as far as you need to get resolution.
ACADEMICS
Question / Problem with a Class *
- Start with your professor
- Next, try the department chair
- Next, try the Dean of Undergraduate Studies Joe Thomas jthomas@alb.edu 7643
- Then, try the Provost Andrea Chapdelaine achapdelaine@alb.edu 7643
Question / Problem with Scheduling *
Question / Problem about Graduation & General Studies Requirements *
- Start with your faculty advisor
- Next, try the Registrar's Office 7256
Problem with Your Advisor *
- Start with your faculty advisor
- Next, ask one the people below for guidance:
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Problem Solvers on Campus
Go only as far as you need to get resolution.
ATHLETICS **
Varsity & Club Sports
- Start with the head coach or an assistant coach
- Next, try one of the Co-Directors of Athletics Rick Ferry rferry@alb.edu 7825 or Janice Luck jluck@alb.edu 7824
Intramurals
Schumo Center for Fitness and Well-Being
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Problem Solvers on Campus
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DISABILITY SERVICES *
- Start with the Dir. of Academic Support 7662
- Dean of Undergraduate Studies Joe Thomas jthomas@alb.edu 7643
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Problem Solvers on Campus
Go only as far as you need to get resolution.
FINANCIAL AID ****
- Start with a financial aid counselor 7515
- Next, try the Director of Financial Aid finaid@alb.edu 7515
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Problem Solvers on Campus
Go only as far as you need to get resolution.
FOOD SERVICE ***
Dining Hall (The Caf)
Jake's Place
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Problem Solvers on Campus
Go only as far as you need to get resolution.
HARRASSMENT
Sexual **
By Another Student **
- Contact the Vice President of Student Affairs / Dean of Students Gina-Lyn Crance gcrance@alb.edu 7611
- Next, contact the Affirmative Action Officer Tim Steinrock tsteinrock@alb.edu 7654
By a Faculty Member *
- Start with the faculty member's department chair
- Next, contact VP, Academic Affairs Dr. Andrea Chapdelaine achapdelaine@alb.edu 7643
- Next, contact the Affirmative Action Officer Tim Steinrock tsteinrock@alb.edu 7654
By an Administrator or Staff Member ***
- Start with that person's supervisor
- Next, contact Affirmative Action Officer Tim Steinrock tsteinrock@alb.edu 7654
Physical & Verbal
Call the Department of Public Safety 311 or 7670
Psychological
Weekdays - from 8:00 - 5:00 on weekdays
- Call Gable Health Center 7532
Evenings & Weekends
- Call Department of Public Safety 311 or 7670
PUBLIC SAFETY **
EMERGENCY dial 311 or 7670
Non-Emergency 7670
- Start with a Public Safety Officer 7670
- Next, try a Public Safety Supervisor 7670
- Next, try the Director of Public Safety Tom McDaniel tmcdaniel@alb.edu 7672
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Problem Solvers on Campus
Go only as far as you need to get resolution.
HEALTH CENTER **
EMERGENCY - from 8:00 - 5:00 on weekdays
- Call or visit the Gable Health Center 7532
- Call the Department of Public Safety 311
EMERGENCY - evenings & weekends 311
- Call the Department of Public Safety
- Contact your Resident Assistant
Non-Emergency
- Call or visit the Gable Health Center 7532
- Next, try the Director Samantha Wesner swesner@alb.edu 7532
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Problem Solvers on Campus
Go only as far as you need to get resolution.
HOUSING **
Problem with Roommate, Noise, Etc. **
- Start with your Resident Assistant
- Next, try your Assistant Director
- Next, try Director of Housing Rebecca Morrow rmorrow@alb.edu 7641
- Next, try the Vice President of Student Affairs / Dean of Students Gina-Lyn Crance gcrance@alb.edu 7611
Problem with Building Maintenance & Repair ***
Emergency - from 8:00 - 5:00 on weekdays
1. Call Facilities Operations & Services 7520
Emergency - evenings & weekends
1. Call the Department of Public Safety 7670
Non-Emergency
Problem with Building Security **
- Start with the Department of Public Safety 7670
- Next, try the Director of Public Safety Tom McDaniel tmcdaniel@alb.edu 7672
Problem with Building Cleaning ***
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Problem Solvers on Campus
Go only as far as you need to get resolution.
INTERNATIONAL STUDENTS **
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Problem Solvers on Campus
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INTERNET & EMAIL SERVICES *
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Problem Solvers on Campus
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PERSONAL COUNSELING **
EMERGENCY - from 8:00 - 5:00 on weekdays
- Contact the Gable Health Center to speak with a College Counselor 532
- If imminent danger, call Department of Public Safety 311
EMERGENCY - evenings & weekends
1. Call The Department of Publich Safety 311
2. Contact the Assistant Director on duty
Non-Emergency - from 8:00 - 5:00 on weekdays
- Call the Counseling Office (through the Gable Health Center) 7532
- Contact the Housing Office and/or Assistant Director 7641
- Contact Counseling Cntr. Dir. Dr. Brenda Ingram-Wallace bingramwallace@alb.edu 7585
Non-Emergency - evenings & weekends
- Start with your RA or an RA on your floor or building
- If an RA is not available, contact an Assistant Director
- Next, contact the Department of Public Safety 7670
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Problem Solvers on Campus
Go only as far as you need to get resolution.
STUDENT ACCOUNTS ***
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Problem Solvers on Campus
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STUDENT EMPLOYMENT ***
- Start with Student Supervisor or Department Head
- Next, contact Dir. of Human Resources Tim Steinrock tsteinrock@alb.edu 7629
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Problem Solvers on Campus
Go only as far as you need to get resolution.
student affairs **
Clubs or Organizations **
- Start with the president / head of the club or organization
- Next, try the faculty advisor of the club or organization
- Next, try the Dir. of Student Activities Brad Smith bsmith@alb.edu 7529
Student Activities **
- Start with the president of AC2
- Next, try the Dir. of Student Activities Brad Smith bsmith@alb.edu 7529
Multi-Ethnic Affairs **
- Contact the Vice President of Student Affairs / Dean of Students Gina-Lyn Crance gcrance@alb.edu 7611
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| STILL HAVING A PROBLEM?
First, try the Student Ombudsperson:
Samantha Wesner swesner@alb.edu 7532
Paul Clark pclark@alb.edu 7708
Your final recourse is the appropriate vice president of the College. Do NOT contact them first. They will expect you to first contact those who are more directly responsible for your concern.
Each heading in this guide has asterisks after it. They refer to the Vice President below who has overall responsibility for that office or service.
* Dr. Andrea Chapdelaine achapdelaine@alb.edu 7643
Provost and Acting Vice President for Academic Affairs
** Gina-Lyn Crance gcrance@alb.edu 7611
Vice President for Student Affairs and Dean of Students
*** William Wood wwood@alb.edu 7749
Vice President for Administration and Finance
**** Greg Eichhorn geichhorn@alb.edu 7260
Vice President for Enrollment Management and Dean of Admission
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